Returns and Exchanges

At gDiapers, your satisfaction with our product is important to us.  You may request a return for refund for unused items purchased from gDiapers.com within 60 days of purchase. Since we are in the diaper business, we need to ask that items be packaged in their original condition and packaging, unused and unwashed.

We are aware how quickly babies grow.  If you find you still have unopened packages of small refills and your little one is now in a larger size, please give us a call.  We'd be happy to set up an exchange for you!

For all return requests for items purchased through gDiapers.com, please give us a call, 1.866.553.5874 or send us an email, info@gdiapers.com.  We will issue you a Return Authorization (RA) number and provide return details. Once you receive your RA from us, your product must be received in our warehouse within the next 30 days or we will not be able to issue you a refund and only an exchange can be offered. Shipping charges are non-refundable.

For gDiapers purchased in a store, please contact the retailer for their respective return policy.

Quality Assurance

We work very hard to ensure your ‘little g’ pants and snap-in liners are of the highest quality, but as we’re sure you understand, when the human element is involved in manufacturing, sometimes items slip through that aren’t quite up to our quality standards.

Should you find manufacturing problems with your gDiapers product and it is within 45 days of your online purchase, please send them to us and we will gladly replace them.  If you purchased your gDiapers from a retailer we ask that you visit the store for a credit or replacement.  

For problematic items purchased through gDiapers.com, please return to:

gDiapers
PO Box 10106
Portland, OR 97296
Attn: Customer Service
(please do not send returns for refund to this address, please see Return Policy above)

Please include a note with the following information and we will send your replacement promptly:

• Your name
• Return address
• Phone number and e-mail address
• Brief description of the problem
• Original order number, if available
• Your 2nd and 3rd color preference in case the first is no longer available